A letter from Bob Warren, President – Coronavirus (COVID-19)
Dear Hauck Bros., Inc. Customers,
As we continue to monitor the rapidly evolving situation around the coronavirus (COVID-19), our first thought is for the safety and well-being of all individuals and small businesses impacted by these difficult circumstances. In these unprecedented times, it is important that we come together to support all those impacted. You can count on us to continue to do our best serving you and your HVAC needs and keeping you informed about our response. We remain open at this time and we are here to help. We continue to offer year round service, maintenance, and installation on residential and commercial HVAC equipment. We continue to have our service team on call after normal business hours. Our top priority is the safety of you and our employees.
Hauck Bros., Inc is an essential HVAC business as defined in the Ohio Department of Health Director’s Stay at Home Order under sections 12.k as a critical trade:
“Building and Construction Tradesmen and Tradeswomen, and other trades including but not limited to plumbers, electricians, exterminators, cleaning and janitorial staff for commercial and governmental properties, security staff, operating engineers, HVAC, painting, moving and relocation services, and other service providers who provide services that are a necessity to maintaining the safety, sanitation, and essential operation of residences, Essential Activities, and Essential Businesses and Operations”
Per the Air Conditioning Contractors of Ohio (ACCO), Hauck Bros., Inc. is an HVAC company that performs necessary, life-saving services on several components of our nation’s most critical infrastructure. This includes, but is not limited to, the healthcare industry, the agri-food supply chain, cooling for data and information technology centers, and essential heating, cooling, and refrigeration needs for vulnerable population.
Implementation of Safe Practices Details
Per the Ohio Department of Health, Directors Stay at Home Order under section 15.a. as pertains to Essential Businesses and proactive measures Hauck Bros., Inc. is taking to ensure compliance’s with Social Distancing Requirements our employees are following these steps.
- Checking their temperature every morning before leaving their house and are instructed to inform our Action Plan Leaders if their temperature is over 100.4 degrees Fahrenheit
- We have instructed all employees to wash hands with soap and water for at least twenty seconds as often as possible or use hand sanitizer
- We have instructed all employees to cover all coughs and sneezes into their sleeves or elbows
- We regularly clean all high touch surfaces
- We have instructed all employees to avoid physical contact with other employees and customers, including handshakes
- We have put up signs to designate and inform employees of the designated six-foot distance
- We have provided hand sanitizer and sanitizing products to all employees
- In accordance with separate hours for vulnerable populations, we have closed our office lobby to customers and posted online that our office lobby is closed to customers. We have asked all customers to call or e-mail us their order and we will bring it to their vehicle for them
Further, to ensure the safety of our customers and employees we have added several preventive measures.
- We have instructed our scheduling team to ask all customers if they or anyone in their house or business has been sick within the past 14 days
- We are disinfecting areas we worked in and objects we have touched while wearing gloves
- We have limited the amount of paperwork that is shared inside the office to limit possible exposure
- We have instructed all service and install technicians to stay out of the office and only visit the shop when necessary.
- We have instructed all employees to sanitize their workstations, vans, and tools on a daily basis using antibacterial cleaners and gloves
- Where possible, we have encouraged employees to work from home to limit possible exposure.
Using these capabilities is simple and free. You can:
- Make an appointment for routine annual maintenance on Air Conditioners, Heat Pumps, Furnaces, Boilers, and other HVAC equipment. Maintenance ensures the safety and proper operation of your HVAC equipment and may stop an unexpected breakdown from occurring.
- Make an appointment for service if your HVAC system stops working. We serve Residential and Commercial customers, 24/7, 365 days a year.
- Make an appointment for installation of new HVAC equipment and/or Indoor Air Quality equipment. Providing Indoor Air Quality is a safety measure for residential and commercial operations to ensure the health of all occupants.
- Inquire about a billing, quote, and Home Comfort Protection Plans.
For updates and resources to help you navigate the COVID-19, here is the link to the CDC
As you know, the situation is fluid and will vary from community to community, but we will do everything we can to continue to protect our employees and to be available for you.
Thank you for you continued support,
March 13th, 2020
We are committed to doing everything we can to help our customers in the Miami Valley that might be affected by the Coronavirus. We sincerely hope you and your loved ones are able to avoid the effects of this virus.
As always, we are committed to our customers first and foremost. You and your family’s health and comfort are our primary concern. Our thoughts are with everyone and their families, friends and co-workers. We would like to thank all the doctors, nurses, and anyone caring for those affected with this disease, words will not do justice to the amount of work you have and will provide.
CDC Reminders on Staying Healthy
Protect yourself and your family
- Wash your hands with fragrance free soap and water for at least 20 seconds. A good rule of thumb is the “Twinkle Twinkle Little Star” or the “ABC” song, just remember to add the “now I know my abc’s” part *
- Use hand sanitizer with at least 60% alcohol
- Avoid touching your eyes, nose, and mouth with unwashed hands
- Avoid close contact with people who are sick
- Wear a facemask if you are caring for someone who is sick
* Frequent washing of hands can lead to dry and cracked skin, make sure to pat your hands dry, leave a small amount of dampness on your hands and then moisturize to lock in the water. Ideal moisturizers should not have perfume, anti-aging properties, or allergens. Hand creams are usually better than body lotions.
- If you can, stay home while you are sick, except to get medical attention
- Cover coughs and sneezes with a tissue if possible and make sure to throw the tissue away. If no tissue is available, cough or sneeze on the inside of your elbow
- Wear a facemask, if you are sick when going into public
- Clean and disinfect frequently touched surfaces daily like, doorknobs, light switches, counter tops, handles, desks, phones, keyboards, toilets, faucets, and sinks. Make sure to use gloves when handling cleaning supplies
What steps should you take if you are sick?
- Stay home and avoid public areas and public transportation
- Separate yourself from other people and animals in your home
- Call ahead to your doctor and tell them you may have COVID-19
- Wear a facemask when you go to the doctor
- Cover your coughs and sneezes
- Clean your hands often for 20 seconds or longer
- Avoid touching other people
- Do not share personal household items and wash thoroughly when they are done
- Ask your healthcare provider to contact the health department
- If you have to call 911, let them know you may have COVID-19
What steps are we taking at Hauck Bros., Inc?
As of now, it will continue to be business as usual at all our locations. We are not aware of any potential supply issues from vendors for all the products for which you rely on from us. If any arise, we will keep you informed! Here are some steps we are implementing as of now for the safety of our employees and the customers we serve
- In many instances, we are able to give invoices and quotes via email rather than paper. We will ask what your preference is
- We have instructed all employees to stop shaking hands
- We have instructed all employees to cover coughs and sneezes
- We have instructed all employees to stay home if they are sick
- With a limited nationwide supply of face masks, we do not have enough to supply our employees at this time. When we do have a supply, we will wear when appropriate.
- We will make sure to stand at least 6 feet away from you at all times
Help from the CDC
Visit their website for more information on Coronavirus including what you should know about the virus, prevention and symptoms, as well as situation updates in the U.S. and worldwide.