59 Reasons to
do business with Hauck Brothers
- We answer our phone live during the day.
- We have emergency service for after-hours.
- We work weekends by appointment for your convenience.
- We will come out after-hours to an emergency “no heat or no cool”.
- We keep in contact with our techs so we know when they will be available for you.
- We call you to let you know if we are running late.
- We will return the same day if something goes wrong.
- We will let you cancel an appointment, without prejudice, if something comes up.
- We will always make time for our loyal customers, especially if all they need is some advice.
- We network with other contractors in our area to back us up when we start to get overbooked with work.
- We have a chain of command of who will be sent out after hours so if one person is unavailable, the next one will fill in.
- We allow our employees to take their trucks home to be able to respond to after hours calls more rapidly.
- We subscribe to the trade magazines so we know what is happening within our industry.
- We go to product training seminars to gain knowledge of the products we sell.
- We know how to specify the right product for your application.
- We don't hire the first guy off the street, give him a wrench, and call him a technician.
- We help our technicians continue their education, even it isn't business related because it makes them a more rounded person, one that's better able to help you.
- We enroll our technicians in job-related education classes, so they will be better able to serve you.
- We demand that all certifications required of our technicians be kept current.
- We hold the current licenses necessary to do the work we provide.
- We have an entire library of reference material to draw from.
- We use the Internet to get the information from suppliers all over the world.
- We carry product literature on the products we sell.
- We hold regular meetings with our employees to discuss situations and concerns that come up in the field.
- We use the best techniques that are available to make our installations better.
- We leave our work area neater than when we found it.
- We concentrate on the work at hand, rather than horsing around.
- We don't replace things that are working properly.
- We explain what we're doing so you have an understanding of what's going on.
- We will check other equipment adjacent to our installation to make sure it is compatible with what we are installing.
- We will look for other signs of trouble that may also be going on inside your home.
- We will test the equipment after we install it to make sure it is working properly before we leave.
- We will test any other equipment we touched in order to install our equipment before we leave.
- We check all safety controls.
- We check all safety controls again.
- We accept credit cards (Visa, MC) for your convenience.
- We will accept your personal check without having to give us eight forms of I.D. and your first-born child.
- We will explain your charges completely, to your satisfaction, because we have nothing to hide.
- We will not quote one price to get you to commit and then refuse to do the work unless you pay us more.
- We will not quote you a higher price because you live in a better neighborhood.
- We use real financial accounting to come up with our
sales price rather than charging what "everyone else" does.
- We will gladly quote you a firm price for the work rather than guessing "what it should be around."
- We will let you shop around if you like, without holding it against you.
- We will not pressure you into signing on for work you don't really want.
- We won't pressure you into ordering work you don't really need.
- We will replace any product that fails.
- We will give you the benefit of the doubt when it comes to product failure rather than trying to find the "loophole" in the warranty to get us off the hook.
- We will perform the warranty repairs ourselves, rather than making you depend upon the manufacturer to handle the problem.
- We carry most replacement parts for what we sell so you shouldn't have to wait 2 weeks while the part gets shipped from the manufacturer.
- We will fill out any paperwork necessary to guarantee your product becomes registered with the manufacturer.
- We will come and check out your product even if there is nothing wrong, but just because you think "it's acting funny."
- We will use only reputable wholesalers who will be there for us if there is a problem.
- We carry sufficient insurance to cover any damage we may do.
- We carry insurance on our own people so if anything happens to them while in your home, they will be taken care of.
- We secure the necessary permits required for your job so there will never be a question if it was done legally or "to code".
- We will not charge you again for labor to reinstall a defective product.
- We will keep your product information on file so if there is a question about what is covered and for how long, we will have it available for you.
- We will not penalize, or refuse to honor your warranty, because you "can't find the papers."
- We will not tell you a product is out of warranty, charge you for a new one, then take the old one back for credit because it really was covered.